Shipping Policy
Last updated: November 2024
We deliver across India! Our goal is to get your authentic spices to you as quickly and safely as possible.
1. Shipping Coverage
We currently ship to all states and union territories within India. We deliver to both urban and rural areas.
2. Shipping Charges
Shipping charges are calculated based on your location and order weight. The exact shipping cost will be displayed at checkout before you complete your order. We offer free shipping on select orders - check our current promotions for details.
3. Estimated Delivery Time
| Location | Delivery Time |
|---|---|
| Metro Cities | 3-5 business days |
| Other Cities | 5-7 business days |
| Rural/Remote Areas | 7-10 business days |
* Business days exclude Sundays and public holidays. Delivery times are estimates and may vary.
4. Order Processing
- Orders are processed within 1-2 business days after payment confirmation
- Orders placed after 2 PM IST will be processed the next business day
- You will receive a confirmation email with tracking details once shipped
5. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Wallets (Paytm, Amazon Pay, etc.)
- Cash on Delivery (COD) - Available for orders up to ₹5,000
6. Order Tracking
Once your order is shipped, you will receive an email/SMS with the tracking number and courier details. You can track your order through the courier partner website or contact us for assistance.
7. Packaging
All our products are carefully packed to ensure they reach you in perfect condition. We use food-grade packaging materials that preserve the freshness and aroma of our spices.
8. Delivery Issues
If you face any delivery issues, please contact us:
- Damaged package upon delivery - Do not accept and contact us immediately
- Missing items - Contact us within 24 hours of delivery
- Delivery delay - Contact us if your order exceeds the estimated delivery time
9. Contact Us
For shipping-related queries, please contact us:
Email: info@rasavita.store
Phone: +91 9108981850